Genesys Participates with PhinCon in the Trescon World AI Show
Indonesia's economy is expected to be more advanced with AI, with 366 billion USD invested in the nation's Gross Domestic [...]
Myths and Facts about Using Omnichannel for Customer Experience
Customer experience is one thing that makes a difference for companies in serving customers. The existing digital transformation continues to [...]
3 Tips to Boost Contact Center Performance During Pandemic Crisis
A company has many interactions with customers at a time, especially through its contact center. Due to social distancing regulations [...]
Implement Omnichannel in Contact Center to Improve Customer Experience
The transformation to digital services is currently needed to maximize the company's business processes. Technological developments offer a variety of [...]
Omnichannel and Multichannel: What are the Differences and Which are Better?
Many people may look at omnichannel and multichannel and assume that they mean the same thing and strategy. Sometimes, it [...]
Benefits of Moving to a Cloud Contact Center
During Covid-19 pandemic, all consumers have started to engage with brands that provides digital services. Knowing that consumers habits are [...]
Contact Center Trends and Key Strategies for 2021
Nowadays, having a good contact center operations is not only an option, but it is a must. Along with technological [...]
Customer Experience Trends in 2021
Customer experience is a key success factor that determines customer satisfaction rate and brand loyalty. It is the only factor [...]
Finding the Right Customer Service Strategy for 3 Different Generations
To provide excellent customer service, a company must first build the right strategy. One of the best way to determine [...]
5 Cloud Computing Benefits for Business Success
In the past few years, cloud computing benefits for business have brought a significant transformation for all across, irrespective of [...]