Genesys Participates with PhinCon in the Trescon World AI Show

By |June 10th, 2022|Events|

Indonesia's economy is expected to be more advanced with AI, with 366 billion USD invested in the nation's Gross Domestic [...]

Myths and Facts about Using Omnichannel for Customer Experience

By |February 14th, 2022|Articles|

Customer experience is one thing that makes a difference for companies in serving customers. The existing digital transformation continues to [...]

3 Tips to Boost Contact Center Performance During Pandemic Crisis

By |February 7th, 2022|Articles|

A company has many interactions with customers at a time, especially through its contact center. Due to social distancing regulations [...]

Implement Omnichannel in Contact Center to Improve Customer Experience

By |January 31st, 2022|Articles|

The transformation to digital services is currently needed to maximize the company's business processes. Technological developments offer a variety of [...]

Omnichannel and Multichannel: What are the Differences and Which are Better?

By |April 1st, 2021|article, Articles|

Many people may look at omnichannel and multichannel and assume that they mean the same thing and strategy. Sometimes, it [...]

Benefits of Moving to a Cloud Contact Center

By |March 25th, 2021|Articles|

During Covid-19 pandemic, all consumers have started to engage with brands that provides digital services. Knowing that consumers habits are [...]

Contact Center Trends and Key Strategies for 2021

By |January 11th, 2021|article, Articles|

Nowadays, having a good contact center operations is not only an option, but it is a must. Along with technological [...]

Customer Experience Trends in 2021

By |December 7th, 2020|Articles|

Customer experience is a key success factor that determines customer satisfaction rate and brand loyalty. It is the only factor [...]

Finding the Right Customer Service Strategy for 3 Different Generations

By |November 5th, 2020|Articles|

To provide excellent customer service, a company must first build the right strategy. One of the best way to determine [...]

5 Cloud Computing Benefits for Business Success

By |September 15th, 2020|Articles|

In the past few years, cloud computing benefits for business have brought a significant transformation for all across, irrespective of [...]