With CRM Cloud, you do not need to invest on the hardware, you are able to access data everywhere, provide real-time data, and always get the newest update about your customer information.
A new era of customer relationship management (CRM) is Customer Experience (CX), a complete tools to engage with your customer in every touch point in every division of your company. Easy access to your customer data in one single platform, analytic data to give the best promotion and campaign.
Focusing in 360 degree of customer and maintained all the customer interaction to selling more efficient and productive.
Close More Deal
Track all your customer information and interactions in one place, anywhere.
Get More Leads
Nurture leads until they’re sales-ready, then automatically route them to the right reps at the right time.
Automate complex business processes to drive even more productivity.
Make Insightful Decisions
Information is in one place so it’s easier to prioritize and make quick decisions based on the most up-to-date information.
The technology helps marketers acquire and retain ideal customers, engaging them with a relevant experience that spans the entire customer lifecycle.
Simplify and energize marketing automation campaigns.
Plan, Personalize, And Optimize The Customer Journey.
Connect interactions from any channel or device, combining customer data and behaviors to create real-time relevant communications that are delivered on your customers’ terms.
Create rich customer personas to build content around and align with campaigns.
Measure Business Impact
Measure the impact of every interaction on your business so you can see what’s working and what isn’t, and optimize your strategy and tactical plans in real-time.
Leverage social mediato grow your entire business with a better insight, content, and services. A Social relationship Management allow brands to listen, create, and engage at the speed of social with the consistency and transparency customers expect.
Listen to market and analyst them for your better strategy.
Monitoring all the social activity with specific keywords.
Right messages and right social channel to the right people. Capture and view campaign metrics from all channels in single dashboard.
Maintained customer satisfaction with a great service and technology with personal and proactive approach in every single touch point of customer.
Always-on Customer Service.
Customers expect to have access to customer service on their terms, it means providing them with options to access 24/7 support.
Being able to meet these new needs often means providing a type of personalized service that goes above and beyond what your competitors can deliver.
From the traditional, such as phone and email; to the expanding universe of social-media outlets — to voice their opinions about your brand.
Intelligent Customer Service
Predictive support is the next wave in the customer service revolution. Fix problems before they happen and delight customers in the process. Service Cloud gives your agents the tools they need to anticipate your customers’ needs.