Before implementing the HCM system from Phincon, we relied on a manual attendance process, which required individual recapitulations in 102 branches and a 10-day turnaround at the head office. After implementing the HCM system from Phincon, we will be able to reduce the work process of the Human Capital division from 10 days to 4 hours, thereby increasing employee satisfaction. Because the products are mobile-based, they are also highly credible, user-friendly, and flexible.
Human Capital Division Head
The contact center solution from PhinCon is very useful for facilitating social media communication between the audience and PT KAI. With a large number of interactions, PhinCon’s WDA system or application system can be of great assistance in identifying customer requirements. The system from PhinCon is also transparent and detailed. What we appreciate most about the quality of PhinCon’s service is that the response time is quick in the event of a problem or if there are issues with the WDA or our system and that the coordination is relatively quick and does not drag on. It can be completed within the timeframe specified in the contract’s service level.
Junior Manager Digital Community
The Phintraco members Phincon and Aplikas are able to overcome the obstacles encountered by the Sampoerna Schools System with their solutions. Consultants from Phincon have successfully implemented Salesforce and its support so that the process of tracking, monitoring, and reporting student recruitment and customer service is streamlined and more efficient.
In the meantime, Aplikas has implemented an Antivirus as part of its security solution to enhance the protection of servers and endpoints. Both Phincon and Aplikas are fully committed to implementing the project in accordance with the agreed-upon scope, timeline, and with the assistance of qualified experts in their respective fields.
Head of Information Technology