Omnichannel CRM & Contact Center
Omnichannel CRM & Contact Center
Manage all customer interactions in one platform with an enterprise Omnichannel CRM & Omnichannel Contact Center solution. Built with a low-code interface, our solution helps teams:
- Manage calls, chats, emails, WhatsApp, and social message in one system.
- Automate CRM & contact center workflows
- Manage campaigns and control how every interaction is triggered across inbound and outbound channels.
Phincon solutions have been trusted by businesses accross all industries:
Omnichannel CRM & Contact Center
Complete Omnichannel CRM
With low-code interface, our omnichannel CRM centralizes customer data, conversations, and actions across voice, chat, email, social, and messaging apps to help enterprise work smarter from lead management to post-sales engagement.
- Account, Opportunity, Territory management
- Sales Management
- Sales Forecasting
- Order Management
- Campaign Management
- Events Marketing
- Ticket Management
- Loyalty Marketing
- Open UI User Experience
- Task-based UI
- Knowledge Management
- Reporting and Analytics BI
- Workflow Automation & Rule Engine
Inbound & Outbound Campaign Marketing Engine
Drive customer engagement, satisfaction, and sales with our omnichannel CRM and omnichannel contact center. This platform enables personalized inbound and outbound communication across multiple channels.
- Multichannel campaign management
- Multichannel outbound call and campaign management
- Personalized messaging based on customer data and rules
- Scheduled and rule-based call triggers
- Contact and campaign optimization for higher engagement
- Real-time monitoring and performance reporting
Enterprise Smart Case Management
Handle customer cases more efficiently with omnichannel CRM case management. Every interaction, whether inbound or outbound, is automatically logged and connected to a single customer case. Ensures faster resolution, better visibility, and consistent service quality.
- One case lifecycle across all channels
- Workflow-based routing and escalation
- Full interaction history for every case
Omnichannel Contact Center Solution
Build better customer relationships with an omnichannel contact center that connects all customer interactions in one low code architecture platform.
- Omnichannel Contact Center
- CSO (Collection, Sales, Operation)
- Voice, IVR, Self Service
- VOIP Call
- Web Chat & Mobile Chat
- Messaging (WA, twitter, facebook, instagram, etc)
- Video eKYC & AI-powered voice biometrics
- Chatbots & Voicebots, Artificial Intelligence (powered by NLP, speech recognition, and text-to-speech)
- Integration and Apps
- Workforce Engagement Management
- Integration & Low-Code Automation
Our Partner for Omnichannel CRM & Contact Center
