Blog and News

09 March 2022

PhinCon has been as a Genesys Gold Partner

The high commitment and dedication of the Phintraco Group to delivering solutions and services for the leading omnichannel contact centers for various companies in Indonesia through PhinCon has paid off. PhinCon is a subsidiary of Phintraco Group that already provides a variety of Information Technology (IT) solutions, services, and consulting. After cooperating for nearly 5 years, PhinCon achieved the Genesys Gold Partnership in February 2022.

Gold Partnership is Genesys’ highest level, awarded to partners who have completed Genesys Partner Academy certification and training. Besides that, PhinCon also passed customer care audits and professional/operational services, met sales targets, received high customer satisfaction scores, and met other criteria determined by Genesys.

PhinCon is the first and only reseller/partner to earn this Gold Partnership ranking in Indonesia. During its partnership with Genesys, PhinCon has always been committed to improving quality and competence in terms of consulting for omnichannel contact center planning and system maintenance implementation and services for this key product.

As Genesys Gold Partner, PhinCon can now provide a more competitive price compared to other Genesys partners. This aligns with Phincon’s vision to become the selected business partner for the best customer experience solutions in Indonesia and the Asia Pacific.

In addition, PhinCon is currently also continuing to innovate in meeting companies’ needs, including omnichannel contact center support systems, such as ticketing systems, telesales systems, and others. Here are some customer testimonials about PhinCon customer satisfaction using Genesys solutions, including one of the largest e-commerce in Indonesia, Tokopedia, and one of the leading private banks in Indonesia, Bank OCBC NISP.

Send an email to [email protected] for more information about Genesys’ omnichannel contact center service.



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