Speaking about Customer Relationship Management (CRM), we all agree that the right CRM is very important for business progress. Why is the right CRM solution so important to the success of a business? Because CRM helps businesses build relationships with customers, in turn, creates customer loyalty and retention. Since customer loyalty is quality that affect a company’s revenue, CRM is a management strategy that results in increased profits for a business.

Nowadays, technologies come to help companies more competitive, and the CRM system is one of the “must-have technologies” for all companies. After all, who does not want to increase their customer retention and increase profits? They can benefit from CRM process as well.

CRM comes in some strategies and applications that are modified to fit every business need from various sectors. Companies can benefit the advantage of CRM software by choosing the right providers. As a company that has more than 11 years experience in CRM implementation and services, PhinCon offers the best CRM solutions for all companies across industries. This CRM solution has the best-in-class quality, and would certainly enhance your business processes.

PhinCon provides CRM solution that gathers, links, and analyzes all the data about a specific customer’s journey (including customer information, interactions with company representatives, purchases, service requests, assets, and proposals). PhinCon’s CRM solution has 4 key features, here you will find the explanations:

  1. Digital modernization for product campaign

With our CRM solution, marketing teams can offer that customer the right products at the right time in the right way.

  1. The ultimate sales kit

Operational teams can create better achievement with contextual intelligence, real-time and historic analytics, and adaptive business planning.

  1. Deliver great user experience

With CRM solution, all service teams can resolve issues more quickly because of the automation process.

  1. Integrated and flexible platform

Syncing of your emails and calendars, visualization of your clients with 360 degrees view and making and receiving calls on one single platform.

At its core, a CRM tool creates a simple user interface for a collection of data that helps businesses recognize and communicate with customers in a scalable way. With CRM solution, companies will be able to manage all sales assets in terms of promotion, sales process to after sales service easily with digital modernization.

You need to make sure that the CRM solution you choose brings best strategies for business success! If you are interested in seeing a product demo and consultation about a CRM solution with the experts from PhinCon, please contact us at [email protected]

Source:

https://www.forbes.com/sites/forbesagencycouncil/2017/10/24/why-is-customer-relationship-management-so-important/#3be12b567dac

https://www.salesforce.com/crm/

https://www.oracle.com/applications/customer-experience/what-is-crm.html