Solutions & Services

Solutions

PhinCon offers IT consulting services and a variety of IT solutions, including implementations for Customer Relationship Management (CRM), Middleware, Human Resources (HR), Big Data, Robotic Process Automation (RPA), and others outlined below.

Cloud CRM Enterprise

Empower your business with a fully integrated cloud CRM enterprise solution designed to streamline sales, marketing, and customer engagement. Phincon delivers end-to-end CRM—from strategy, implementation, to optimization—powered by leading platforms like Microsoft Dynamics 365, Oracle Siebel, Odoo, and Bitrix24.

Phincon solutions have been trusted by businesses accross all industries:

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AI Powered Cloud Contact Center

Deliver seamless, intelligent, and scalable customer interactions with a cloud contact center tailored for modern enterprises. Phincon empowers organizations to unify communication channels, optimize agent performance, and elevate customer experience through flexible Contact Center as a Service (CCaaS) solutions.

Whether you're upgrading from a legacy system or building a contact center cloud, we help you deploy the right platform with the right technology partners.

Phincon solutions have been trusted by businesses accross all industries:

phincon customer

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Data Solution

Experience a data revolution with our comprehensive solutions. From mastering data warehouses and Big Data to unleashing the power of Big Data Analytics, Data Virtualization, and Data Masking, we've covered every aspect of data management.

Enterprise Analytics

An Enterprise Analytics solution provides the ability to collect, analyze and process analytical data in all or most functions of the business.

Middleware

Middleware enables enterprises to create and run agile, intelligent business applications while maximizing IT efficiency through full utilization of modern hardware and software architectures.

Infrastructure As A Service

Infrastructure as a Service platforms offer highly scalable resources that can be adjusted on-demand. This makes IaaS well-suited for workloads that are temporary, experimental or change unexpectedly.

Human Capital Management

We provide a complete Human Capital Management solution connecting every human resource process from hire to retire—including global HR, talent management, workforce management, and payroll. It’s also the most connected solution across the enterprise, with one cloud unifying HCM across finance, supply chain, and customer experience. This provides a consistent experience across devices, enables one source of truth for HR data to improve decision-making, and empowers you with market-leading innovation to address your needs today and into the future.

Services

Currently, PhinCon has more than 270 professionals ready to serve every customer need. Apart from IT solutions, PhinCon also offers other IT services below.

IT Consultancy

As an Indonesian consultant, we value team work, professionalism, integrity, initiative, and excellent service. With an experienced consultant, we listen and find the best solutions for your company to driving your business forward.A variety of solutions from the planning stage through to full implementation, including client-led project management, and also fully hosted solutions if that is your preference, Our consultant will help you gain more time and information to use your resources on the tasks that really matter, enabling you to grow your business.

Managed & Maintenance Support

Managing and troubleshooting are usually not a core activity within an organization. With PhinCon Managed Services & Maintenance Support, we take care of entire E2E IT Operations for our customers with a low predictable monthly fee. Our Managed Services and Maintenance Support pricing are the best in the industry for the services and value offered, we bill our customer on a fixed agreed price with no hidden cost.For our customers we provide managed services and maintenance support as follow:

System Monitoring and Support (onsite/offsite) (L1 and L2)
Bug fixing (L3)
Software upgrade (L3)
Application customization and CR (L3)
System Health Checking and Preventive Maintenance (L3)

Implementation Services

System Implementation, Integration, or Project Management, our world class and industry-trained professionals are ready to deliver services that will exceed your expectation.Through years of experience and multiple industry exposure, PhinCon’s implementation methodology has evolved and adapts to fit your organization needs. Our personalize approach will provide guidance to rapidly implement the right solution without compromising the project management practices such as risk avoidance, task and time management, quality management, status reporting, milestone management, and scope change management.

Oracle Platinum Partner in Indonesia
Oracle Siebel Certified Consultant
Oracle Fusion Middleware Certified Consultant
Oracle CRM Cloud Certified Consultant
Siebel Upgrade Factory ( Pointed by Oracle)
Salesforce Certified Consultant
Full Commitments and Supports
Proven Methodology and Approach
Knowledgeable and Experienced Consultants
Proven experiences in Singapore, Korea, India, Thailand, Pakistan and Cambodia.

UI UX Design

We deliver end-to-end UI/UX design services, crafting intuitive, engaging, and user-centered digital products.