Myths and Facts about Using Omnichannel for Customer Experience

By |February 14th, 2022|Articles|

Customer experience is one thing that makes a difference for companies in serving customers. The existing digital transformation continues to [...]

3 Tips to Boost Contact Center Performance During Pandemic Crisis

By |February 7th, 2022|Articles|

A company has many interactions with customers at a time, especially through its contact center. Due to social distancing regulations [...]

Implement Omnichannel in Contact Center to Improve Customer Experience

By |January 31st, 2022|Articles|

The transformation to digital services is currently needed to maximize the company's business processes. Technological developments offer a variety of [...]

Omnichannel and Multichannel: What are the Differences and Which are Better?

By |April 1st, 2021|article, Articles|

Many people may look at omnichannel and multichannel and assume that they mean the same thing and strategy. Sometimes, it [...]

Benefits of Moving to a Cloud Contact Center

By |March 25th, 2021|Articles|

During Covid-19 pandemic, all consumers have started to engage with brands that provides digital services. Knowing that consumers habits are [...]

Customer Experience Trends in 2021

By |December 7th, 2020|Articles|

Customer experience is a key success factor that determines customer satisfaction rate and brand loyalty. It is the only factor [...]

Finding the Right Customer Service Strategy for 3 Different Generations

By |November 5th, 2020|Articles|

To provide excellent customer service, a company must first build the right strategy. One of the best way to determine [...]

When is the Best Time to Use a CRM?

By |October 2nd, 2020|article, Articles|

Using CRM to support business performance is a key to your company's growth. Even so, there are still many companies [...]

Delivering a Consistent Customer Experience with a CRM Solution

By |September 30th, 2020|article, Articles|

Maintaining a strong customer relationship is important in running a successful business. The better the relationship, the easier it is to achieve business success and [...]