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Genesys Participates with PhinCon in the Trescon World AI Show

By |June 10th, 2022|Events|

Indonesia's economy is expected to be more advanced with AI, with 366 billion USD invested in the nation's Gross Domestic [...]

Myths and Facts about Using Omnichannel for Customer Experience

By |February 14th, 2022|Articles|

Customer experience is one thing that makes a difference for companies in serving customers. The existing digital transformation continues to [...]

3 Tips to Boost Contact Center Performance During Pandemic Crisis

By |February 7th, 2022|Articles|

A company has many interactions with customers at a time, especially through its contact center. Due to social distancing regulations [...]

Implement Omnichannel in Contact Center to Improve Customer Experience

By |January 31st, 2022|Articles|

The transformation to digital services is currently needed to maximize the company's business processes. Technological developments offer a variety of [...]

Contact Center Trends and Key Strategies for 2021

By |January 11th, 2021|article, Articles|

Nowadays, having a good contact center operations is not only an option, but it is a must. Along with technological [...]

Customer Experience Trends in 2021

By |December 7th, 2020|Articles|

Customer experience is a key success factor that determines customer satisfaction rate and brand loyalty. It is the only factor [...]

Supporting Business Growth in Today’s Digital Era, Phintraco Group Participates in “Indonesia Knowledge Forum VIII”

By |October 10th, 2019|Events|

Phintraco Group participated again this year in “Indonesia Knowledge Forum VIII” held by PT Bank Central Asia Tbk (BCA) on [...]