Maximize your investments in existing technologies and streamlining operations!
Manage your contact list, automate your workflows and sends emails to your customers directly when required.
Help your customer service teams better prioritize their assignments and create a more enjoyable customer experience.
Strengthen customer service team and deliver advantages for your customers, agents and your business overall.
Video solution makes it possible to manage face-to-face communication on all PC's and mobile devices within the environment of a call center.
Preserve historical context across your call center and generate reports so you can track and analyze service levels, call times, resolution rates, customer satisfaction and other critical KPIs.
Straightforward administration lets you scale your cloud communications with ease for a 100% cloud-based call center solution.
Leverage your preferred cloud carrier with the Genesys Cloud CX solution, maintain an existing relationship with your carrier or establish a new one.
Follow your customer experience interactions closely to maintain quality and adhere to corporate policies.
We help you manage, secure, and optimize your IT infrastructures to enable enhanced business alignment, operational efficiency, and process refinement.
Give your agents who are working remotely and in globally distributed teams a modern, integrated communications solution.
This solution allows you to assess your agents’ engagement health in every customer interaction and ensure productivity and quality performance.