IT Operation Manager

IT Operation Manager

Job Descriptions
  • Measure service satisfaction levels and resolving system and application issues with the team to meet the SLA as per project contract
  • Managing and upholding the troubleshooting escalation process
  • Resolving system and application issues with the team to meet the SLA
  • Assisting with IT equipment sourcing and budgeting
  • Occasionally working with third parties to rectify issues
  • Identifying gaps in the support process and amending it accordingly
  • Effectively delegate any maintenance issues to be resolved on each shift and small projects to the right skills in the team, planning and managing
  • Adhere to daily and weekly checks to ensure smooth operation of site
  • Develop a Planned Preventative Maintenance (PPM) schedule, ensure full preventative maintenance is carried out, plan in missed maintenance activities, and lead the team to deliver effectively
Requirements
  • Minimum 4 years experiences as an Operation Manager for Support and Maintenance Projects
  • Experience in customer service is essential, as is several years’ experience in a 1st or 2nd line IT support
  • Excellent software knowledge, including: Microsoft products, MS SQL, Exchange, and Apple iOS system
  • Excellent knowledge of IT services methodology such as ITIL, ITSM and others methodology (ITIL or ITSM Certificate will be an advantage)
  • Proficiency in Internet Languages, i.e., PHP, Linux, Apache, MySQL, and others
  • Bachelor degree in Computer Science, Management or Engineering

Apply to join our the team