Data Analytics and Data Science: What are the Differences?

An infinite amount of data are created every single day, and it is going to [...]

Omnichannel and Multichannel: What are the Differences and Which are Better?

Many people may look at omnichannel and multichannel and assume that they mean the same [...]

Benefits of Moving to a Cloud Contact Center

During Covid-19 pandemic, all consumers have started to engage with brands that provides digital services. [...]