One of PhinCon’s partners, Genesys – a leading technology company in omnichannel customer experience and contact center solutions, held an event in Jakarta themed “Genesys Day 2019” on August 6, 2019 at Westin Hotel Jakarta. In this event, Genesys wanted to deliver insights about the future of Customer Experience, including Artificial Intelligence (AI) which can drive better the business growth in Indonesia. In this event, Genesys also gave awareness to the audience about the importance of customer experience in business and its role for digital transformation development.
For Genesys, Indonesia is a priority market in the Asia region because the process of digital transformation in Indonesia has been increasing rapidly and it drives business growth, especially for Customer Experience solution that continues to develop and becomes a crucial role for Indonesian companies.
Since the digital transformation process in Indonesia has been increasing rapidly, Customer Experience is so important to win the business competition. Companies need to realize that choosing the best Customer Experience solution will give maximum business results. The Customer Experience solution from Genesys, supported by AI and cloud technology, was designed for companies to face the challenge in business competition and to satisfy customer expectation with company services.
PhinCon supports Genesys on this occasion by presenting special speakers from Phincon’s customers to deliver inspiration and insight, they are Mr. Echo Reski, Group Collection Head of Gojek and Ms. Mia R. Amalia, Executive Vice President of Customer Care from Bank OCBC NISP. In addition, PhinCon also presented one session in this event and explained briefly about the solutions and services provided by PhinCon.
The partnership between Genesys and PhinCon has one purpose, that is always improving Customer Experience solution for every company in Indonesia to drive business growth. PhinCon’s support for Genesys innovation is the main factor of Genesys’ successful business, and the innovation created by Genesys also helps PhinCon to continue providing the best services and solutions for customers in accordance with Phincon’s vision, which is to provide the best Customer Experience solutions and the best service results that exceed customer expectations.