Transformation of Customer Satisfaction in Digital World

October 7th, 2016|0 Comments

5 October 2016 in JW Marriott Hotel, CRM Community held member gathering, with theme “Transformation of Customer Satisfaction in Digital World”. Digital World has changed customers behavior [...]

How Social Media is Changing CRM

April 27th, 2016|0 Comments

There’s no getting around it, social media is changing CRM in big ways. Social media allows consumers to spread their thoughts about different companies, their products, and [...]

PhinCon Cares for Next Generation through Internship Program

November 13th, 2015|Comments Off on PhinCon Cares for Next Generation through Internship Program

In line with the vision to become a Preferred PhinCon business partner in Indonesia and Asia Pacific, PhinCon has been preparing and developing human resources who are [...]

PhinCon Support CRM Community – “DIGITAL LEADERSHIP” 30 September 2015

September 30th, 2015|Comments Off on PhinCon Support CRM Community – “DIGITAL LEADERSHIP” 30 September 2015

CRM Community held the 2nd gathering on Wednesday, 30th September 2015 in JW Marriott Hotel with “DIGITAL [...]

CRM Community Indonesia – 1st Gathering

March 27th, 2015|Comments Off on CRM Community Indonesia – 1st Gathering

On 26 March 2015, CRM Community held first gathering in Indonesia, located in Exodus Executive Lounge Jakarta, [...]

CRM

March 25th, 2015|0 Comments

Customer Relationship Management (or CRM) is back! What a difference a few years makes. Not […]

CRM Software: What Is It, Do I Need It, and Is It Worth the Investment?

March 25th, 2015|0 Comments

What is CRM? Many of us have heard the term “CRM”, but may still have questions about what exactly it […]

CRM Is A Strategy Not A Tactic

March 25th, 2015|0 Comments

Customer relationship management (CRM) has yet to achieve the promise that has inspired many […]

CRM in the age of the customer

March 25th, 2015|0 Comments

We’ve entered a new era that Forrester calls the age of the customer. While companies have always, […]

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